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Frequently Asked Questions
Available hat Sizes:
We provide two main sizes for our hats: Medium and Large.
It's important to note that although we don't offer a Size Small, our Size Medium is purposely crafted to cater to a variety of head sizes, including smaller measurements.
Both of our sizes have an inner band incorporated, accommodating different head sizes and shapes, and ensuring a flexible and comfortable fit.
- Size Medium: Crafted to fit head circumferences ranging from 22-22.8 in / 56-58 cm / 7-7¼
- Size Large: Crafted to fit head circumferences ranging from 23.6-24.4 in / 60-62 cm/ 7½ – 7¾
Taking A Measurement:
To ensure you measure the circumference of your head accurately, measure your head using a flexible (cloth/plastic) tape measure.
The tape measure needs to be over the middle of your forehead, just above your ears and sit midway at the back of your head. Do not pull the tape too tightly unless you want your hat to be as tight. Placing two fingers above the ears or in the middle of the forehead will give you a more comfortable fit and accurate measurement.
Our Ethics & Materials
At Inara Hat Co., ethics are at the heart of our creations. Our commitment to ethical material sourcing and sustainable labor practices ensures that every hat tells a story of dignity, respect, and care. We stand united against child labor and advocate for safe working conditions and fair wages, envisioning a future where humanity’s light shines the brightest.
Vegan Suede
Our hats are crafted with vegan suede in ethical environments—where artisans are respected, paid fairly, and never exploited. We recognize that vegan suede carries an environmental impact, so we plant a tree for every hat sold to honor and restore the Earth.
Organic Cotton
We use organic cotton to support sustainable agriculture and reduce environmental impact. Grown without harmful chemicals, it ensures a more eco-friendly choice.
Hand-Picked Crystals
Every crystal is chosen with purpose, carrying energy that supports clarity, grounding, and connection to self and spirit. Their presence invites balance and mindfulness into your everyday path. We ethically source our crystals through eco-friendly mining practices and fair labor conditions, ensuring sustainability and fair treatment of workers.
Feathers Chosen with Reverence
Our feathers are gathered with reverence—collected through natural molting or from free-range farms that honor the spirit of the animal. Each feather carries teachings of protection, guidance, and lightness, becoming a quiet blessingwoven into every Inara design.
Leather
Our leather is sustainably sourced, focusing on minimizing waste and adhering to fair labor practices.
While we strive to make the best choices in sourcing materials, we acknowledge that there is always more to be done. In partnership with One Tree Planted, each hat sold is a step towards reforestation, protecting endangered species, restoring ecosystems, and enhancing soil stability.
We are committed to continuously improving our practices and working towards a more sustainable future, even though we know we are not perfect.
To keep your hat looking its best, we recommend gently brushing off dirt with a soft brush. For stains, use a damp cloth and mild soap. Avoid soaking or submerging the hat in water, and store it in a cool, dry place away from direct sunlight.
At Inara Hat Co., we are committed to delivering our handmade hats with care and attention to detail. We proudly ship to Canada, the United States, and select international destinations, with shipping options available at checkout.
Shipping & Delivery:
- Canada: Standard shipping via Canada Post, typically 2–7 business days.
- United States: Choose your preferred carrier at checkout (Canada Post or Purolator). Delivery usually takes 3–10 business days.
- Other International Destinations: Available at checkout. Delivery times vary by location.
Customs & Duties:
International customers are responsible for any customs duties, import taxes, or fees that may apply. These are collected by the carrier at delivery.
We appreciate your support and look forward to sharing our hats with customers worldwide!
Shipping rates are calculated at checkout based on your location and the delivery option you select.
We aim to dispatch orders within 24–48 hours during the workweek. Orders placed over the weekend will be processed on Monday evening.
Custom orders take 15–20 business days to prepare, in addition to the delivery time.
Standard delivery times (after dispatch):
- Canada: 2–7 business days
- United States: 3–10 business days, depending on carrier and destination
- Other international destinations: Delivery times vary by location and carrier
Please note: International customers are responsible for any customs duties, import taxes, or fees that may apply. These are collected by the carrier at delivery.
As each hat is meticulously handcrafted, we do not accept returns or exchanges. Please ensure you review our Size Guide and product descriptions carefully before making a purchase. If you receive a defective item, please contact us within 14 days of receipt for assistance.
For more details on our policies, including shipping, payments, and other important information, please refer to the policies listed in our page footer.
Once your order has been dispatched, you will receive a tracking number via email. Use this number to track your shipment on the courier’s website.
We accept major credit cards, PayPal, Apple Pay, Google Pay, and Interac through Shopify Payments. All transactions are processed through Shopify’s secure, encrypted payment gateways, ensuring your payment information is protected with the highest level of security. Shopify Payments adheres to industry standards for security and fraud prevention, offering a seamless and safe checkout experience.
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